Terms of Business

What we will do for free:

A pre-sales meeting to discuss your requirements, including design brief, functional and service overview, and document same.

A written proposal including User Requirements Specification and quotation for design work, simple web solutions and consultancy projects; for larger projects, a full quotation can only be provided once the detailed requirements gathering exercise has been commissioned.

What is chargeable:

Detailed requirements gathering for complex web solutions and design projects; this information gathering includes time on-site and at our own premises, as required, including research, any market investigations and producing mock-ups.

Any changes to the User Requirements.

Training.

Our travel expenses, at cost, plus subsistence if an overnight stay is required.

If Web & Flow is required to take on a 3rd party's solutions for amendment or integration (i.e.'legacy' designs, applications and databases created by another company or individual) an element of 'time and materials' charging may be included over and above any quotation, to cover any additional works that may be required should unforeseen circumstances arise. The Client will be advised of this situation as the project progresses and will be consulted over the options available to achieve completion.

Billing and payment terms:

For small design commissions and simple websites, 50% of fees up-front, followed by 50% on delivery.

General terms:

Delivery is deemed to have been made when works have been completed to the User Requirements Specification agreed with the Client.

If the delivery is for a website solution for which Web & Flow are not providing hosting services, the Client must ensure this is ready and accessible to Web & Flow; otherwise our readiness to deliver will be deemed as tacit delivery.

If the Client has retained control or responsibility for his/her own domain(s), delivery may be via the Client’s designated Administrator.

The Client is responsible for ensuring the accuracy of any copy provided and for proof-reading the detail and text in any design element or website created on the Client’s behalf.

The Client is responsible for ensuring that any materials provided e.g. (but not limited to) graphical elements (logos, original artwork), photographs, and text copy, are free of copyright, or the Client has ownership of copyright or has purchased the rights to use such materials. Web & Flow cannot be held responsible for any breaches of copyright and the Client agrees to indemnify Web & Flow against such responsibilities.

Any original design work undertaken or source-code written or assembled by Web & Flow remains the intellectual property of Web & Flow. However, the assembled final product (whether website or graphical file or element) will be owned by the Client (provided the work has been paid for in full) and can be transferred in whole or in part to the Client at the end of any contract (a reasonable fee may be payable depending on the complexity of transferring said product(s)). The Client must not re-use or sell on the copyrighted elements or source-code without the express permission of Web & Flow, in which case royalties may become payable.

Web & Flow will require Administrator logins and passwords to the Client’s domains and servers in order to deliver solutions and provide support. The Client will provide this information in a timely manner. Web & Flow cannot be responsible for late delivery of projects, products or support activities if this information is not provided when requested, nor if there are problems with access to these systems and services that are outside of its control. Web & Flow hereby undertake to use this information with great care and to keep the information confidential.

Where Web & Flow are contracted to provide solutions or services that requires specific infrastructure to support it, Web & Flow will state this in any proposals. On acceptance of such proposals, the Client must ensure this infrastructure is in place. (For example, a dedicated server, or hosting on a specific type of server). Web & Flow cannot be responsible for non-delivery of a product or poor website performance when the Client has failed to provide or facilitate this infrastructure.